CANCELLATION POLICY

Users may cancel bookings, subject to the cancellation being made prior to the cancellation period as defined by the service provider at the time of booking, and any reservation fees/deposits may be refunded to the card used at the time of booking, subject to the salon software and the salon's discretion.

A salon may, at its discretion, choose to keep some or all of the deposit paid, or a value up to and including the full value of the service booked if the appointment is no showed. 

A cancellation of an appointment after the cancellation period has expired will result in loss of the reservation fee/deposit. The amount lost depends on the total cost of your booking but will be no more than 50% of the appointment value. If the service provider unilaterally cancels the whole booking the reservation fee/deposit may be credited back to the card used at the time of booking. If the services provider only partially cancels a booking, your reservation/deposit fee will not change.

If an appointment has not been cancelled before the applicable cancellation period, the salon reserves the right to charge users the balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid).

If you fail to arrive by your agreed appointment time, you authorize the services provider to charge to your credit card or debit card or other payment method without further reference to you an amount lower or equal to your total booking value (less any deposit fee/reservation paid) or an amount that might be set out in the service provider's terms and conditions.

In the case of group bookings if any part of your group fail to arrive by the agreed appointment time, you authorize the service provider to charge to your credit card or debit card or other payment method an amount lower or equal to the booking value for the persons that have not arrived on time (less any deposit fee/reservation paid) or an amount that might be set out in the service provider's. Teeze does not accept responsibility for cancellations by the user or by the services provider regardless of the circumstances in which the cancellation is made. Teeze shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in salon services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between you and the service provider. 

FAILURE TO CONFIRM YOUR APPOINTMENT DOES NOT CANCEL YOUR APPOINTMENT.

When a reservation is confirmed

Teeze does not accept responsibility for cancellations by the user or by the services provider. Teeze does not accept any liability for losses, additional expenses or any claim because of changes in salon services, sickness, weather, strikes or any other cause. All losses, extra fees or claims will be your responsibility unless otherwise agreed between you and the service provider.

Teeze Total Salon requests appointment cancellations or reschedule requests to be made in excess of 24 hours of scheduled appointment. Requests can be made by phone call or text to the service provider or the salon.

If our system flags you as a repeat offender, you will be required to pay for your appointment upfront and no refunds will be given with any cancellation within 24 hours of your appointment time. Failure to pay for missed appointments will result in cancellation of any future appointments and a ban from booking with any service provider at the salon.